Division / Department: Customer Experience & Service Division – Relationship Management 1. Department Overview The Relationship Management department focuses on building and maintaining long-term relationships with customers. It ensures personalized service, identifies financial needs, and drives revenue through cross-selling and advisory services. This department plays a key role in customer retention, satisfaction, and portfolio growth. […]
Division / Department: Corporate & Commercial Banking Division – Large Corporate & Institutional Banking 1. Department Overview The Large Corporate & Institutional Banking department manages relationships and financial solutions for large corporations, conglomerates, and institutional clients. It provides complex lending, treasury, capital markets, and advisory services tailored to large-scale business needs. This department focuses on […]
Division / Department: Retail Banking Division – Branch Banking 1. Department Overview The Branch Banking department is responsible for managing physical bank branches that serve retail customers. It handles daily banking transactions, customer relationships, product sales, compliance, and local business growth. This department acts as the primary interface between the bank and its customers and […]
