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Call Center & Digital Support

Division / Department: Customer Experience & Service Division – Call Center & Digital Support 1. Department Overview The Call Center & Digital Support department is responsible for handling customer interactions across voice and digital channels such as calls, chat, email, and mobile apps. It ensures quick issue resolution, provides product guidance, and maintains a high-quality […]

Branch Banking

Division / Department: Retail Banking Division – Branch Banking 1. Department Overview The Branch Banking department is responsible for managing physical bank branches that serve retail customers. It handles daily banking transactions, customer relationships, product sales, compliance, and local business growth. This department acts as the primary interface between the bank and its customers and […]