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INTRODUCTION

Practic-Alt Services Private Limited is a company registered in India with its registered office at AltF Global Business Park, Room No. MR1, 7th Floor, Tower D, Mehrauli-Gurugram Road, Gurugram, Haryana, Pin code: 122002, India (referred to herein as “Practic-Alt”, “we”, “our” or “us”). Practic-Alt is a web and mobile based platform which offers services through the website https://practic-alt/ and its related sub-domains, sites (http://simplified-courses/ and http://identified-skillset/), mobile applications and tools accessed through a mobile device, mobile application, computer or any other device (“Website”). The services offered are provided and defined under the following sub-brands:

  • Simplified Courses by Practic-Alt
  • Which is an Online platform offering courses, articles, games, activities and mentor advice/teachings to teach structured life and professional skills that are both theory and practical application driven.
  • Identified Skillset Analysis by Practic-Alt
  • Which is an Online platform offering tests of skills and reports to quantify/showcase individual’s ability and skill quality. The platform will also offer companies to test large workforces on the same and assess output data in multiple ways (i.e., individual, department, unit, city, region etc.)    

 The words “you” or “your” or “User” as used herein, refer to all individuals and/or entities browsing, accessing, or using the Website or services for any reason.

This Privacy Policy (“Privacy Policy/Policy”) details out what User information is being collected, stored, and processed, the purpose of such collection and how the same shall be used by Practic-Alt. By clicking on [“I agree”] you agree that you have read the Privacy Policy and consent to be bound by this Policy. By signing up you further represent that you are 18 years of age or older than the legal age prescribed in your country of residence for the purpose of entering into a valid and binding contract. This Privacy Policy is incorporated into and subject to the provisions of the Terms of Use and the terms not defined here, have the meanings ascribed to them in the Terms of Use.

IF YOU DO NOT AGREE TO THIS PRIVACY POLICY, PLEASE DO NOT USE OR ACCESS THE WEBSITE AND/OR OUR SERVICES.

PURPOSE & SCOPE

This Privacy Policy describes the information, including any information that relates to a natural person, which, either directly or indirectly, in combination with other information available or likely to be available with a body corporate, is capable of identifying such person (“Personal Information”), that we collect from you and what may happen to that information. This Privacy Policy DOES NOT apply to information that you provide to, or that is collected by, any third-party, such as social networks that you use which are not in connection with / related to our services and which have not been identified in this Policy. This Policy also describes how Practic-Alt ensures security of the Personal Information you provide.

We collect, process, receive and store your Personal Information, and  provide a safe, efficient, and customized experience to our Users accessing the Website. You can browse through the Website without giving any Personal Information about yourself or by creating an account to avail of our services on the Website. These services shall include but not be limited to providing the Users with online pathways, participate in public forums, sign-up for email, calls and SMS, WhatsApp updates, purchase our services. To register and create an account (“Account”), you may be required to provide us with your contact and identity information and other Personal Information as indicated on the Website and complete the registration process. Where possible, we indicate which fields are mandatorily required and which fields are optional. You always have the option to not provide Personal Information by choosing not to use a particular service or feature on the Website unless we require it so for providing the particular service. Your Account and Personal Information is protected by a password for your privacy and security. You need to prevent unauthorized access to your Account and Personal Information by selecting and protecting your password appropriately and limiting access to your mobile phone and browser by signing off after you have finished accessing your Account. We advise you to not share login credentials/Account information with anyone to avoid unauthorized use and access.

1. LEGAL BASIS OF PROCESSING PERSONAL INFORMATION

We process your Personal Information on the following legitimate basis as also mandated under applicable data protection, data security or privacy laws including but not limited to the Indian Information Technology Act, 2000, Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 (“Data Protection Law”):

1.1 Consent: Processing based on your consent.

1.2 Legitimate interests: Processing, where permitted under Data Protection Law, in furtherance of our legitimate interests to provide and personalise our services to you, including our interests to conduct legitimate business activities (such as improving our products and services), to communicate with you, to secure our systems, among other legitimate interests like processing of payment, fraud detection, for the establishment, exercise, or defence of legal claims;.

1.3 Compliance with legal obligations: We may process your Personal Information if necessary for us to comply with any legal obligations arising under any applicable law to which we may be subject.

2. TYPE OF INFORMATION WE COLLECT

Following type of Personal Information may be collected by Practic-Alt subject to the services chosen by you and the applicable laws when you browse or use our Website and when you register as a user to subscribe to our services:

  • Title / Sex
  • Name & surname
  • Profile picture
  • Contact Information like mobile number, postal address and email address
  • Educational qualifications
  • A username you will use to access the website;
  • All information including user feedback gathered during any correspondence or interaction between you and us via emails, chats, telephone calls, SMSs, WhatsApp messages, posts on public forums etc. collectively referred to as user generated content (“ UGC”).
  • Any detail relating to the above clauses as provided to us for providing service; and any other information required under a lawful contract or otherwise.
  • Performance data relevant to the services offered on the Website

2.1 Sensitive Personal Information

We collect and process Personal Information categorized as Sensitive Personal Data or Information (“SPDI”) which is the User’s password related information as well as the information mentioned above.

As per the Data Protection Law, the following information is categorised as SPDI:

(i) password;

(ii) financial information such as bank account or credit card or debit card or other payment instrument details ;

(iii) physical, physiological and mental health condition;

(iv) sexual orientation;

(v) medical records and history;

(vi) biometric information;

(vii) any detail relating to the above clauses as provided for providing service; and

(viii) any of the information received under above clauses by body corporate for processing, stored or processed under lawful contract or otherwise.

Should we specifically require SPDI in connection with one or more of the uses described in this policy, we will request your explicit consent to use the data in accordance with applicable laws, this Policy and/or in the ways described at the point where you were asked to disclose the SPDI.

Other legal basis for our processing of special category data may include, as permitted by Data Protection Law, for scientific research, for employment, social security or social protection law, for reasons of substantial public interest, or as necessary for the establishment, exercise or defence of legal claims. You can contact our DPO at admin@practic-alt.com for more information about our processing of your Personal Information or SPDI. Please note that Practic-Alt shall not be responsible for the accuracy and authenticity of the Personal Information or SPDI provided by you.

2.2 Information Automatically Collected/ Acquired Information

2.2.1. Location Information and IP Address: When you access the Website, your IP address is recorded by us. This method ensures smooth operations and protection against attacks and requires the User’s IP address to be saved for the duration of the session. We may be able to determine from an IP address a User’s Internet Service Provider and the geographic location of his or her point of connectivity.

2.2.2. Device Information: We collect information about the apps, browsers, and devices you use to access our website, which helps us provide features like automatic service updates. The information we collect includes unique identifiers, browser type and settings, device type and settings, operating system, mobile network information including carrier name and phone number, and application version number.

2.2.3. Behavioural Information: We may automatically track, collect, and aggregate certain information about you based upon your behaviour on our Website or while accessing our services. We may use such information to do internal research on our Users’ demographics, interests, and behaviour to better understand, protect and serve our Users. This information is compiled and analysed on an aggregated basis.

2.2.4. Cookies: The Website may use cookies and tracking technology depending on the features offered. We urge you to consult our cookie policy, as contained in this clause 2.2.4, to understand the cookies processed by us. Usage of a cookie is in no way linked to any personally identifiable information on our website. Some of our business partners may use cookies on our Website. However, we have no access to or control over these cookies.

We collect information through the use of “cookies”, tracking pixels, data analytics tools like Google Analytics, SDKs, and other third-party technologies to understand how you navigate through the Website and our platform and interact with our advertisements, to make your experience safer, to learn what content is popular, to improve your site experience, to serve you better ads on other sites, and to save your preferences. Cookies are small text files that web servers place on your device; they are designed to store basic information and to help websites and apps recognize your browser. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be accessed every time you use the Website and our platform. You should consult your web browser(s) to modify your cookie settings. Please note that if you delete or choose not to accept cookies from us, you may miss out on certain features of the Website and our platform.

Aggregate cookie and tracking information may be shared with third parties. By accepting this Privacy Policy as well as the cookie policy, you confirm your consent to Practic-Alt’s use of cookies and other such technologies. If you do not wish to accept cookies from our Website, you may configure your web browser so that it does not accept cookies; however, you may lose certain functions available on our Website.

You agree, if you send us personal correspondence, such as emails, calls, SMSs (including WhatsApp messages) or letters, or if other users or third parties send us correspondence about your activities or postings on the Website in connection with our Services, we may collect and/or store such information.

2.3 Third-Party Tools:

We may use certain third-party web analytics services on the Website such as Google Analytics or tools offered by Facebook and/or LinkedIn. The third party service providers that administer these services use technologies such as cookies, web server logs and web beacons to help us for various functions such as analyse how visitors use the Website, tracking User behaviour for marketing purposes, for provision of embedded services etc. The information collected through these means (including IP address) is disclosed to these service providers, who use the information to evaluate use of the Website. These analytic services may use the data collected to contextualize and personalize the marketing materials of their own advertising network. Please note that third parties (including, for example, advertising networks and providers of external services) may also use cookies, over which we have no control.

2.4 User Generated Content:

Content added, created, uploaded, submitted, distributed, posted by Users including but not limited to feedback, queries, chats, discussions are collectively referred to as, “User Content”. User is the sole owner and responsible for the authenticity and correctness of all the User Content.

We may use your User Content, in a number of different ways in connection with our services and Practic-Alt’s business as we may determine at our sole discretion. By submitting User Content through the Website, you hereby do and shall grant Practic-Alt a worldwide, non-exclusive, royalty-free, fully paid, sub-licensable (through multiple tiers) and transferable license to use, copy, reproduce, distribute, prepare derivative works of, display, perform, and otherwise fully utilise the User Content in connection with our services and Practic-Alt’s (and its successors and assigns’) business, including without limitation for promoting and redistributing part or all of the Website (and derivative works thereof), publicly displaying it, reformatting it, incorporating it into marketing materials, advertisements and other works, creating derivative works from it, promoting it, distributing it, and allowing other users to do the same in connection with their own websites, media platforms, and applications (“Third Party Media”),

For clarity, the foregoing license grant to Practic-Alt does not affect your other ownership or license rights in your User Content(s), including the right to grant additional licenses to the material in your User Content(s), unless otherwise agreed in writing with Practic-Alt.

When you delete your User Content, they will be removed from the Website. However, you understand that any removed User Content may persist in backup copies for a reasonable period of time (but following removal will not be shared with others) or may remain with users who have previously accessed or downloaded your User Content or may be retained by Practic-Alt for such period as stipulated under law. If you have questions or concerns about the legal basis upon which we collect and use your Personal Information, you can contact us at admin@practic-alt.com

3. HOW WE USE YOUR PERSONAL INFORMATION

We only have access to and/or collect Personal Information and SPDI that you give us via selected mode of communication e-mails, push notifications, WhatsApp, SMS or any other mode of communication as made available by Practic-Alt and opted by you or that is collected while accessing our website, using our services or via e-mail or other direct contact from you. We will use your Personal Information and SPDI only for lawful purpose and for providing the services opted by you. We will not sell or rent this information to anyone nor share your information with any third party outside our organization, unless otherwise provided under the applicable law and specified in this Privacy Policy and/or other than as necessary to fulfil your request and as required under clause 3.3 of this Policy.

3.1 Provide, maintain and customize our services:

We may use your Personal Information SPDI and other information we obtain from your current and past activities on the Website to: inform you about your transaction status, customize your experience, resolve disputes, troubleshoot problems, measure your interest in the services provided by us, inform you about our products, services, and updates, fraud detection and prevent other criminal activity; enforce the Terms of Use, provide technical support, and as otherwise described to you at the time of collection. At times, we may look across multiple Users to identify problems or resolve disputes, and in particular we may examine your Personal Information or SPDI to identify Users using multiple User IDs or aliases. We may compare and review your Personal Information or SPDI for errors, omissions and for accuracy. Unless you ask us not to, we may contact you via email, calls, SMSs, WhatsApp Messages etc in the future to tell you about special offers, new products or services, or changes to this Privacy Policy.

3.2. Improve our services:

Information collected form your feedback, reviews, ratings you provide, poll questions, “Community Contribution and Mentorship Program” and surveys including phone interviews you take may be aggregated and analysed by us in order to improve and enhance our services, our Website etc. Participation in these surveys is purely optional. Identity of the survey participants is anonymous unless otherwise stated in the survey.

3.3. Participation in online pathways, public forums and signing up for updates

We use the Personal Information and SPDI as provided by you for processing purposes, including but not limited to that of following attendance, progress, utilisation and completion of your online subscription. We may also share details regarding your performance in a given online pathway with your employers if the company you are employed in has contracted with us for the same and listed you as a User. We may also collect content in the form of various assignments, peer-grading feedback, responses related to the pathway data in the form of exams, surveys etc. We may collect or/and store such information as provided by you. In case you are no longer accessing the Website as an employee of a company which has contracted with us, you are requested to update your profile appropriately so that the Company is aware of the change in the status. In such a scenario, Practic-Alt will not share any future data with the contracted employer, however, Practic-Alt may share all historical data with the contracted employer which was generated during the period in which you were employed with the contracted employer.  

Practic-Alt may offer public forums. We may require your Personal Information if you wish to participate and share your thoughts on these forums. Please keep in mind that such posts as shared by you will be available on our Website and/or any related application or platform. We may collect and/or store such information as provided by you on these forums. We may also provide you with updates by either posting such updates on the Website or through letters, emails, calls, SMS, WhatsApp etc.

3.4. Communicate with you

We may use your Personal Information/ SPDI to contact you and deliver information to you which may be targeted to your interests, such as targeted administrative notices, services offerings, and other such communications relevant to your use of the Website including other such reasons as detailed out under this clause via selected mode of communication (e-mails, push notifications, WhatsApp, SMS or any other mode of communication as made available by Practic-Alt and opted by you). We may let you know about upcoming changes or improvements to our services. By accepting the Terms of Use and Privacy Policy, you expressly agree to receive this information. If you do not wish to receive these communications, we encourage you to opt out of the receipt of certain communications by writing to admin@practic-alt.com or talk.to.us@practic-alt.com.

3.5. Advertisements:

We may also aggregate (gather up data across all Accounts) information and disclose such information in a non-personally identifiable manner to advertisers and other third parties for other marketing and promotional purposes. We don’t share Personal Information and SPDI that personally identifies you with advertisers, such as your name or contact information, unless you ask us to or specifically provide consent for the same.

3.6. Services Offered on the Website by third parties:

Website may provide links to third-party sites. Please note that when you click on one of these links, you are entering another application/website over which Practic-Alt has no control and will bear no responsibility. The information provided by you for such purposes is simultaneously collected by the Website and the relevant third party. Such information provided by you is only processed for the purposes of the legitimate interests pursued by the third party. This information is utilized by the third party in accordance with its privacy policy and the terms of the offer. Because we do not control the privacy practices of these third parties, you should evaluate their practices before deciding to use their services. You agree that we shall not be liable for any breach of your privacy of Personal Information- or SPDI or loss incurred by your use of these applications/websites.

3.7. Posting to public forums:

Please remember that if you post any of your Personal Information / SPDI in public forums of the Website, such information may be collected and used by others over whom we have no control. You are requested to please note that these posts may be made available in the public domain.

4. INTERNATIONAL DATA TRANSFER

Our website is primarily operated and managed on servers located and operated within India. However, your Personal Information or SPDI may also be stored in third party data servers located in other countries where Practical-Alt provides its products and services.

Practical-Alt engages sub-contractors, service providers and other third parties for facilitating its products, service offerings and to offer support services to you, and your Personal Information or SPDI may be transferred to servers of such sub-contractors, service providers and other third parties. Depending upon the location of our service providers, your information, including Personal Information or SPDI, may be transferred to and maintained on computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those from your jurisdiction. Where required under applicable law we will seek your express consent for such transfers. In all other cases, by consenting to this Policy, you also provide consent to Practical-Alt to transfer your Personal Information and SPDI to Practical-Alt affiliated companies, service providers or any third-party entity (including Amazon Web Services) in locations around the world. We take steps to ensure that a degree of data protection which is similar to this policy is afforded to such Personal Information and SPDI which is transferred. Practical-Alt will always ensure that any transfer of your Personal Information and SPDI internationally is in accordance with the lawful contract and all applicable legal requirements relevant to the particular jurisdiction where the Personal Information and SPDI is being transferred to.

5. PROCESSING AND STORAGE

Your Personal Information / SPDI is processed, transferred and stored on third party web servers, including Amazon Web Services servers. Please note that these countries may have differing (and potentially less stringent) privacy laws and that Personal Information/ SPDI can become subject to the laws and disclosure requirements of such jurisdictions, we will require disclosure to governmental bodies, regulatory agencies, and private persons, as a result of applicable governmental or regulatory inquiry, court order or other similar process.

If you use our platform from outside India, including in the USA, European Union (EU), European Economic Area (EEA), and United Kingdom (UK), your information may be transferred to, stored, and processed in India. By accessing our platform or otherwise giving us information, you consent to the transfer of information to India and other countries outside your country of residence. If you are located in the EU and applicable law specifies relevant legal grounds for processing personal data, the legal grounds for our processing activities are to perform our contract(s) with you; to meet our legal obligations; and for our legitimate business purposes, including to improve our operation and services and to detect and prevent fraud.

We rely on legal bases to transfer information outside the EU, EEA and UK, and any Personal Information that we transfer will be protected in accordance with this Policy as well as with adequate protections in place in compliance with applicable Data Protection Laws and regulations.

Your Personal Information/ SPDI is either stored manually or electronically. Any data stored electronically will be stored in secure servers, and any data stored manually will be stored in our premises situated at AWS Asia Pacific (Mumbai).

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your Personal Information and SPDI, we cannot guarantee the security of data transmitted to our Website and any transmission is at your own risk.

6. WITH WHOM YOUR PERSONAL INFORMATION IS SHARED

6.1 We do not rent, sell, or share your Personal Information / SPDI with other people (save with your consent) or non-affiliated companies except to provide our products or services, or under the following circumstances:

  • We will share your Personal Information/ SPDI with our employees and directors who need it to deliver the services, complete your request or carry out your instructions.
  • We may share your information with third-party vendors and service-providers that help us with specialized services, including billing, payment processing, customer service, email deployment, business analytics, marketing, advertising, performance monitoring, hosting, and data processing.
  • We may share your information with our corporate affiliates that are subject to this policy.
  • To provide Personal Information to trusted partners who work on behalf of or with us under confidentiality agreements. These entities may use your Personal Information /SPDI to assist us in providing our services to you and help us communicate with you about offers from us and our marketing artners.
  • To respond to summons, court orders, or legal processes, or to establish or exercise our legal rights or defend against legal claims.
  • To share Personal Information/SPDI in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Terms Of Use, or as otherwise required by applicable law.
  • From time to time, to reveal general statistical information about our Website and visitors, such as number of visitors, number and type of products and services purchased, etc.
  • With companies in the same group as Practic-Alt. In addition to the circumstances described above, Practical-Alt may disclose User’s Personal Information /SPDI if required to do so:
  • By law, required by any enforcement authority for investigation, by court order or in reference to any legal process.
  • To conduct our business.
  • For regulatory, internal compliance and audit exercise(S)
  • To secure our systems; or
  • To enforce or protect our rights or properties of Practica-Alt or any or all its affiliates, associates, employees, directors, or officers or when we have reason to believe that disclosing Personal Information/SPDI of User(S) is necessary to identify, ontact or bring legal action against someone who may be causing interference with our rights or properties, whether intentionally or otherwise, or when anyone else could be harmed by such activities.

Any disclosure and storage by any enforcement authority for investigation, by court order or in reference to any legal process may take place without your knowledge. In that case, we shall not be liable to you or any third party for any damages however arising from such disclosure and storage.

If Practic-Alt undergoes a business transaction like a merger, acquisition, corporate divestiture, or dissolution (including bankruptcy), or a sale of all or some of its assets, we may share, disclose, or transfer all of your data to the successor organization during such transition or in contemplation of a transition (including during due diligence).

If you access third-party services, such as Facebook, Google, or Twitter, through the Website to login to the Webiste or to share information about your experience on the Website with others, these third-party services may be able to collect information about you, including information about your activity on the Website, and they may notify your connections on the third-party services about your use of the Website, in accordance with their own privacy policies.

If you choose to engage in public activities on the Website, you should be aware that any information you share there can be read, collected, or used by other users of these areas. You should use caution in disclosing personal information while participating in these areas. We are not responsible for the information you choose to submit in these public areas.

By using the Website, you consent to the collection, use, and disclosure of your information in accordance with this Privacy Policy.

7. HOW LONG DO WE KEEP YOUR DATA?

We may retain Personal Information or SPDI for as long as it is necessary. It may be archived as long as we believe that the purpose for which it was used still exists or as necessary for our legitimate business interests or for complying with legal obligations or for a period as mentioned in the applicable laws.

There will be some residual information in anonymised form that shall remain with us within our logs, database, and other records. Such residual information may or may not include Personal Information or SPDI. Please also note that we shall retain your Personal Information or SPDI if we require the same for complying with a legal obligation.

8. DATA SECURITY

We endeavour to safeguard your Personal Information or SPDI under our control by adhering to strict security measures and best practises to prevent loss, misuse or unauthorized access of data. Practic-Alt is ISO 27001:2013 (ISMS) Certified and GDPR Compliant.

All the Personal Information is collected, stored, and processed as per the Data Protection Laws. Personal Information of the Users residing outside India is collected stored and processed as per the data protection laws in their respective jurisdictions such as EU General Data Protection Regulation 2016/679 (the “GDPR”) to the extent possible in consonance with the Indian Data Protection Laws as mentioned above.

We also conduct an audit once a year or as and we undertake significant upgradation of our processes and computer resources, through an independent auditor who is duly certified by the Central Government to ensure compliance with the Data Protection Law.

9. CHILDREN’S PRIVACY

Practic-Alt does not engage in the collection, processing, storage, use, dissemination, and transfer of Personal Information or SPDI of children. We do not knowingly collect Personal Information or SPDI online from children under legal age (18 years in India), depending on the jurisdiction/ country concerned. If a child/ minor has provided us with the Personal Information or SPDI online, such processing shall be lawful only if and to the extent that consent is given or authorised by the holder of parental responsibility over the child. In the event PRACTIC-ALT becomes aware that the User is a minor or below the legal age to consent and enter into a contract in the jurisdiction concerned, Practica-Alt reserves its right to terminate all services to such User/ Account without any prior notice.

10. RIGHTS AVAILABLE TO THE USER

In the event you wish to exercise any of the following rights, you may send your written request admin@practic-alt.com  :

  • You have a right to access and rectify the record of your Personal Information / SPDI maintained by the Practic-Alt if it is inaccurate.
  • You have a right for erasure /deletion of your data. On receipt of deletion request, Practic-Alt shall delete all information pertaining to you/ your Account barring the invoice which will be retained by Practic-Alt for accounting and audit purpose. User further acknowledges that post deletion Practic-Alt will not be able to share any user detail including the ‘Course Completion Certificate’ and Performance Reports, neither will it be able to continue providing the desired services.
  • You have the right to withdraw your consent in relation to any SPDI which you may have provided to Practic-Alt.
  • You have the right to object, at any time to processing if you have concerns that Practic-Alt is using your data for direct marketing purposes.
  • You have a ight to restrict processing, if the processing is unlawful and you oppose the erasure of the Personal Information and request the restriction of their use instead.
  • When technically feasible, Practic-Alt Will, at your request, provide your Personal Information to you or transmit it directly to another controller.
  • You may also request additional information about the purpose of the processing; the categories of Personal Information concerned; who else outside the Practic-Alt might have received the data from Practic-Alt; what the source of information was; and how long it will be stored. If access cannot be provided within a reasonable time frame, Practic-Alt will provide you the additional information at the earliest possible.

11. CHANGES TO THE PRIVACY POLICY

We reserve the right to update, change or modify this Privacy Policy at any time. The amendment to this Privacy Policy shall come to effect from the time of such update, change or modification. In case we make a significant change, we will notify such change to you and request you to provide your consent to the same via e-mail. We, therefore, encourage you to check and read this Privacy Policy from time to time to familiarize yourself with such updates.

12. THE OPT-OUT PRACTICE

If you are no longer interested in receiving email announcements and other marketing information from us, or you want us to remove any personal information that we have collected about you, you can opt-out anytime by sending an e-mail about your request to admin@practic-alt.com Or talk.to.us@practic-alt.com. You also have the right to review and amend the information which you have shared with us by sending an e-mail at the aforementioned e-mail addresses.

13. GRIEVANCE OFFICER AND CUSTOMER SUPPORT

In the event you have any complaints about the Website, its contents or anything related thereto or if you wish to make a complaint regarding any violation of the provisions of the Privacy Policy, you may send a written complaint (including via e-mail) to the Grievance Officers (identified below), who shall redress the complaint within one (1) month from the date of receipt of the complaint/ grievance. In case you want to exercise any of your rights under the Privacy Policy you may send a written request to our DPO. In case you have any questions regarding the services or the Website or in relation to these Terms of Use or the Privacy Policy you can contact us at talk.to.us@practic-alt.com.

Grievance Officer & DPO Email: admin@practic-alt.com

 

General Contact Email Id: talk.to.us@practic-alt.com